Please read the following terms and conditions carefully before using this website.

All site users agree that access to and use of this site are subject to the following terms and conditions and other applicable laws. Please do not use this site if you disagree with these terms and conditions.

SHIPPING INFORMATION & COST

Tillman Tools Customer Care will contact you for approval if additional shipping charges apply.

We do not ship to PO Boxes.

Shipping Terms

How do I accept my shipments?

A signature is required for all Freight deliveries. Please ensure that the freight has been carefully inspected for damage before signing and accepting it.

It is the responsibility of the consignee(s) (customer) to receive all item(s). The consignee or a delegated representative must be present to receive any item(s) at delivery time.

• Customers are responsible for inspecting thoroughly all shipments for damage before signing and accepting their purchases.
• Any item with damage should be refused.
• The customer should decline the signature request and contact Tillman Tools Customer Care to request a replacement product or refund.
• If a shipment is signed for without exception noted for damage, the customer will need to contact the freight carrier directly to file a claim.

The Consignee Responsibilities(s)

Failure for a consignee(s) to be present to accept delivery may result in a delayed delivery and possible holding of the item(s), as well as additional charges by the freight company. If the freight company cannot deliver, storage charges for each day held will accrue. If held, these charges are the responsibility of the client who placed the order. If neither the freight company nor Tillman Tools can contact the customer who placed the order, the item(s) will be returned. In this event, the customer who placed the order will be held responsible for all costs (including, but not limited to, storage and any additional delivery attempts). Also, Tillman Tools may charge a restocking fee.

Receiving Delivered Item(s)

The consignee is responsible for removing all items(s) from the truck. Driver(s) are not allowed or responsible for removing delivered items (s). Unless a lift gate service is requested at the time of the order, the consignee is responsible for handling the item(s), which may require a forklift. If the shipment can't be unloaded and the freight company is requested to return with a lift-gate-equipped truck, the consignee will be responsible for the cost.

Inspecting Your Shipment

Before signing and accepting any freight, please inspect it for damage.

It is the consignee's responsibility to inspect their shipment for all damages. If the item(s) have been damaged, the consignee should refuse the delivery and immediately contact Tillman Tools. If the item has minor damage, the consignee must precisely describe the damage on both the consignee's copy and the freight company's copy of the delivery waybill.

Please note: Tillman Tools is exempt from all damages to any item(s) unless indicated on the shipping waybill by the receiving consignee or if the shipment is refused. If the shipment is signed for with no damage noted, the consignee must file a claim with the carrier directly. Tillman Tools will not reimburse the consignee for any damage not reported to the shipper at delivery time.

Concealed Loss or Damage

Please open and inspect all item(s) within the shipment quickly. If concealed damage is discovered, please contact the freight carrier to file a concealed damage claim. Also, please make every attempt to leave the package, package materials, and its contents as you found them when you first discovered the damage.

INTERNATIONAL ORDERS

Once placed, international orders cannot be canceled after 24 hours. No exceptions will be made, and no refunds will be issued. Any issues with shipping addresses or other problems that prevent the order from being shipped are the buyer's full responsibility.

Our responsibility ends once we deliver the order to the carrier. We are not responsible for any customs or duties issues at the destination. 

CANCELLATION POLICY

If you want an order to be canceled, contact us at sales@tillmantools.com within 24 hours of order placement. We do not handle cancellations over the phone. Because we ship orders as quickly as possible, stopping your order from shipping may be impossible. Once shipped, we will not be able to cancel your order. If you do not want to keep your order, you may request a return to sales@tillmantools.com. Returned products must be in original packaging, unused, undamaged, and salable.

If you decide to refuse delivery for any reason, we will not refund the shipping charges and will charge a 30% restocking fee.

All returns of non-defective items will be subject to a 30% restocking fee. 

RETURN POLICY

At Tillman Tools, our top priority is your satisfaction with your purchase.

• Non-Returnable Items: Electronic items are not returnable, and some other specified products are also non-returnable. This will be indicated in the product description or when adding the item to your cart.
• 30-day Return Policy: We offer a 30-day return policy for all other items. Items must be returned in original packaging and free of dirt, grease, or stains. We recommend insuring the package, as you are responsible for any loss or damage during transit. Ensure each piece is well-protected to prevent movement inside the box. Returns will only be accepted if the item arrives in new condition. We record stock and serial numbers to verify that returns are the original items purchased from us.
• Inspection and Condition: A technician will inspect each returned item. You must pay for return shipping if the item cannot be resold as new. Attempts to borrow and return items will not be successful.
• Return Authorization: If your return meets the above criteria, email us at sales@tillmantools.com within 72 hours to request a Return Merchandise Authorization (RMA) number. Returns are not handled over the phone.
• Return Window: Once an RMA is issued, you have 7 days to initiate the return. Returns beyond these 7 days will not be accepted.
• Misrepresentation Claims: You may be required to provide photos of the item for misrepresentation claims.
• Restocking Fee: A 30% restocking fee applies to all returns of non-defective items.

Return Instructions:

1. Request an RMA: Contact us at sales@tillmantools.com to request an RMA. Returns are not handled over the phone.
2. Pack Your Item: Pack the item securely and include a copy of the RMA.
3. Ship the Item: Insure the package and return it to the address provided on the RMA within 7 days.

Is your item missing parts?

Often, we can send a replacement part for a missing or defective item. If you have a missing or defective part, please call our Custom Care team at 909-334-4400, and we’ll verify if a part can be ordered and sent directly to you.

Damaged Product and Freight (LTL – less than load) Shipments

Packaging - Please retain all packaging materials until you are confident your item is in good working order. Should you need to return an item to Tillman Tools, all packaging materials, including wood crates and large boxes, must be included. If you have uncrated an item, you will be responsible for rebuilding that crate, which might consist of purchasing and fastening new wood supports at your own expense.

Damaged Products—Please inspect your delivery prior to signing the receipt from the carrier. Inspecting your delivery should include the outside packaging and the contents of the package. Before signing for any merchandise, notes regarding possible damage should be written on the bill of lading. Suppose you sign for delivery without noting possible damage to the lading bill. In that case, you will be responsible for filing a freight claim with the carrier and arranging for any repair or return of the damaged goods.

Suspect Damage - The outer carton may occasionally look damaged, but the product inside the box is perfectly fine. If you suspect concealed damage, notate "Possible Freight Damage" on the delivery receipt while the driver is present. This way, if you discover later that the product is damaged, the remedy of a freight claim is easily handled.

If, after inspection, you find actual damage, please contact the Tillman Tools Custom Care team immediately by phone so we can assist with repairing or replacing your damaged item. Please note that engine-powered equipment that has been gassed or oiled must be taken to a service center for assistance (additional information listed below).

Obvious Damage - If you notice obvious damage, please do not sign for the delivery, and follow these steps:

• Refuse Delivery - Do not sign for the delivery.
• Call Us Immediately - Freight claims are time-sensitive and must be completed immediately.
• Do Not Email - You must call and speak with our Customer Care team; email should not be used to communicate a package that has been refused.
• Once we are notified of the damage, arrangements will be made to send a replacement.

Important Information about Engine Powered Equipment (Gas and Oil):

Due to federal shipping regulations, engine-powered equipment cannot be returned once it has been gassed or oiled. Once a product has been gassed or oiled, it needs to be taken to an authorized service center for any repair or technical assistance that may be covered under warranty. Gassed and oiled products cannot be returned to Tillman Tools for exchange, credit, or refund.

Tillman Tools is unable to arrange transportation of gas or oil items to or from an authorized service center or for a technician to come to your location for service.

The cost associated with transportation to a service center or repair work outside of what’s covered under warranty is at the sole expense of the customer and will not be reimbursed by Tillman Tools.

Product Warranties:

Most of the items sold by Tillman Tools, LLC are covered under the manufacturer's warranty. Please contact us for warranty information regarding specific manufacturers or items. If a customer has a warranty claim, in most cases, Tillman Tools, LLC will help facilitate the warranty process to ensure a timely handling of warranty claims. Tillman Tools, LLC will issue a Return Authorization number for every return. Customers may request an RA Number by emailing costumercare@tillmantools.com. This email must contain proof of purchase. Returned goods will not be accepted without an RA Number. Customers are responsible for shipping both ways.

Product Information – California Proposition 65

The State of California requires certain warnings concerning products containing chemicals subject to Proposition 65. A complete list of Proposition 65-regulated chemicals is available at www.oehha.ca.gov.

Our supplier provides information about products subject to California Proposition 65. We make no warranty or representation concerning that information and will have no liability, therefore. Some of the products we sell contain ingredients known to the state of California to cause cancer, birth defects, or other reproductive harm.

Force Majeure

Tillman Tools, LLC shall not be liable for any delay in, or impairment of, performance resulting in whole or in part from any force majeure event, including but not limited to acts of God, labor disruptions, acts of war, acts of terrorism (whether actual or threatened), governmental decrees or controls, insurrections, epidemics, quarantines, shortages, communication or power failures, fires, accidents, explosions, inability to procure or ship product or obtain permits and licenses, inability to procure supplies or raw materials, severe weather conditions, catastrophic events, or any other circumstance or cause beyond the reasonable control of Tillman Tools, LLC in the conduct of its business.

Frequently Asked Questions:

Only part of the tool needs to be replaced, do I need to send the entire item back?

In most cases, yes, but first contact Customer Care to find out at 909-334-4400.

I paid for additional materials for the item I purchased from Tillman Tools, will that money be refunded?

Unfortunately, we cannot reimburse customers for any costs associated with additional materials, etc., when an item is returned or exchanged.

How are refunds issued?

Refunds are issued via the original payment method. Returns are processed within 48 hours of receiving the item (Monday through Friday).

I purchased my item more than 30 days ago, can it be returned?

We will not honor a return outside of our 30-day, no-hassle satisfaction guarantee. We strongly suggest you fully inspect and test your item upon arrival and contact us within 7 days if it is not operating as expected.

My item is defective and it’s past the no-hassle satisfaction guarantee return window, what should I do?

We encourage you to test your product within 7 days of receipt so we can quickly remedy any issues. If you think your product is defective, don't worry. In most cases, it's a simple issue that can be resolved over the phone. When you call the Tillman Tools Customer Care team please have your model and serial numbers available for the fastest service.

My package is lost, what should I do?

Lost packages are usually located by the carrier and delivered. Replacements will be sent after the claims process is complete to avoid duplicate shipments. Although we cannot expedite replacements, we will work diligently with the carrier to resolve these matters most efficiently. You must contact us within two weeks of the actual scheduled delivery to guarantee that a loss claim with the carrier can be made.

I accidentally used the wrong address on my order. What should I do?

Suppose a package is returned to Tillman Tools due to an incorrect shipping address provided by a customer. In that case, the customer will be responsible for any additional shipping costs, the return shipping cost, and the re-delivery cost. Tillman Tools is not responsible for packages delivered incorrectly due to incorrect shipping information. If the item qualifies for our "Free Shipping" promotion, it will not be valid due to an error on the customer's part, and the customer will be charged for all actual shipping costs. In some cases, we may be able to reroute the package to the correct address. However, you will be responsible for the costs associated with rerouting the package.

How do I cancel my order?

Because we ship orders as quickly as possible, it may not be possible to stop your order from shipping. Once shipped, we are not able to cancel your order. If you decide you do not want to keep your order you may request a return to sales@tillmantools.com.

OTHER TERMS & CONDITIONS

Copyright

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Tillman Tools. The collective work includes works that are licensed to Tillman Tools. Copyright 2018, Tillman Tools ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Tillman Tools or purchasing Tillman Tools products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Tillman Tools or to purchase Tillman Tools products. Any other use, including but not limited to the reproduction, distribution, display, or transmission of the content of this site is strictly prohibited, unless authorized by Tillman Tools. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks

All trademarks, service marks and trade names of Tillman Tools used in the site are trademarks or registered trademarks of Tillman Tools

Warranty Disclaimer

This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Tillman Tools disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Tillman Tools does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Tillman Tools does not make any warranties or representations regarding the use of the materials on this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability

Tillman Tools shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Tillman Tools has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors

If a Tillman Tools product is mistakenly listed at an incorrect price, Tillman Tools reserves the right to refuse or cancel any orders placed for a product listed at the incorrect price. Tillman Tools reserves the right to refuse or cancel any such orders whether the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Tillman Tools shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination

These terms and conditions are applicable to you upon accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Tillman Tools without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice

Tillman Tools may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Tillman Tools.

Miscellaneous

Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choose of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Tillman Tools products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Tillman Tools products) must be commenced within one (1) year after the claim or cause of action arises. Tillman Tools’ failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Tillman Tools may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including Tillman Tools or other licensed employees, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization. By purchasing on Tillman Tools website, you agree to receive future email communication that may include special promotions, discounts or product updates.

Participation Disclaimer

Tillman Tools does not and cannot review all communications and materials posted to or created by users accessing the site and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Tillman Tools is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Tillman Tools reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark, or other intellectual property right of another or (d) offensive or otherwise unacceptable to Tillman Tools in its sole discretion.

Indemnification

You agree to indemnify, defend, and hold harmless Tillman Tools, its officers, directors, employees, agents, licensors, and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages, and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links

To provide increased value to our visitors, Tillman Tools may link to sites operated by third parties. However, even if the third party is affiliated with Tillman Tools, Tillman Tools has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Tillman Tools. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Tillman Tools seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).